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Information and Frequently asked Questions

What does it mean when I place a deposit?
Placing a deposit means you saved a spot in our order list and will be sent a molding kit (for semi and full custom shoes only; no kit is required for handmade stock shoes). No matter the wait time (which may vary slightly), once you've placed the deposit, we're working through orders and getting closer to yours. When we get to your order, we will send you a final invoice with your shoe design details to make sure everything is correct and begin construction. 
 

Why such a long wait time?
The entire shoe is built by hand. It takes time. The long wait times are more so us simply finishing the orders that were placed before yours. Some steps in the building process have to go just right otherwise we have to back track or start over. This is where the blood, sweat and tears come in.
 

How does the molding process work if I can't come to you?
We send you a molding kit. Semi custom orders are straight forward. Foot tracings require you to stand on a piece of paper, you step into a pair of biofoam impression boxes and you're done.
Full customs require a bit more coordination. You will need someone to mold you while you sit and rest your feet on the molding platform we provide in the kit. It may sound daunting but it's actually quick (20-30 min) and painless. All full custom moldings require a facetime/skype call with the owner, KC, who will guide your molding assistant throughout the entire process.

 

Do you offer cobbling services?

Yes. You can send in your shoes at any time with a service & repairs form outlining exactly what you need done to the shoes. PLEASE TAKE CLEATS OFF OF YOUR SHOES BEFORE SENDING THEM IN. WE WILL CHARGE YOU $20 IF YOU SEND YOUR SHOES IN WITH CLEATS ON THEM.
 

Are there any stores that hold R7s?
No, but we have plans to establish a wider presence in the near future.
 

Are the shoes durable?
We have customers that come in with 10 year old soles that still have life in them and simply replace the uppers. This means they essentially get a brand new pair of shoes that are already broken in. The trick is to not walk in them too much (unless you have MTB shoes) and avoid puncturing the carbon fiber sole with a jagged point, rocks, etc. R7s can take their fair share of a beating but, the best policy is to take good care of your nice things. 
 

Should I put my orthotics in R7s?
ONLY IN HANDMADE STOCK SHOES. All semi and full custom shoes come with our high density foam integrated footbeds that provide proper arch support with almost no added stack height. If you have orthotics with special medical accommodations, we can also incorporate them into your shoes. We prefer to mold your feet with said orthotics on your feet so they sit snug in place on the finished carbon fiber soles. 
 

What are the advantages of a handmade stock shoe to off the shelf?
Handmade stock shoes come in all sizes and widths ranging from 37AA-53EEE. They're also very lightweight and have an extremely low stack height just like all R7s. Even if you know your size, we recommend having tracings of your feet sent to the shop so we can match your length and width to a standard last in our library.
 

Is semi or full custom the right choice for me?
We recommend the semi custom to anyone who has (for lack of a better phrase) more "normal" feet. This means no large bunions, very oddly shaped feet (e.g. big toes sit closer towards the crank than heels), significant toe box and heel width discrepancies or special medical needs that require specific accommodations like post op or nerve issues. Semi customs are perfect for riders who have wide feet, high arches, and/or minor yet noticeable protrusions that may become agitated in an off-the-shelf shoe. Full custom can very well accommodate all issues previously listed as no-no's for semi custom including amputee needs. If parts of your feet are missing and need a special fit, we can do that. Depending on the person and the underlying medical problem, nerve issues can be very fleeting and tricky to pin point. Full custom R7s could very well help with said issues, but they could very well do nothing or even worsen the symptoms. That's why we advise to tread lightly and seek the advice of a medical professional when addressing nerve related problems.